Returns & Exchanges
At Carpe, we stand behind our formulas and want you to feel confident in your sweat-free journey. If you are not completely satisfied with your results, we offer a 60-day money-back guarantee on all initial orders.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to begin the process.
Select Your Preference
Choose whether you would like to exchange your product for a different scent or formula, or receive a full refund to your original payment method.
Print and Package
Download your prepaid shipping label and securely package your items, ensuring all lids are tightly sealed to prevent leaking during transit.
Drop Off and Track
Hand your package to the designated carrier; once we receive your return at our warehouse, we will process your refund or shipment within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing